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Express from QLD2pm cutoff

Orders before 2:00pm AEST on business days ship the same day.

Tracked express shipping on every order. Free on orders of $200 or more.

support@vantalab.com.au

Returns and Refunds

14-day returns on unopened vials, and free replacement of anything that arrives damaged or wrong.

Summary

  • Change of mind: return unopened, sealed vials within 14 days of delivery for a refund. You pay the return postage.
  • Damaged or incorrect items: tell us within 7 days of delivery and we replace or refund them at no cost to you.
  • Lost parcels: reshipped free once the courier confirms the loss.

Change of mind

You can return any item within 14 days of delivery if it is unopened, with its seal and cap intact and in its original packaging. We refund the price you paid for the returned item. The original shipping fee and the cost of sending the item back are not refunded.

Returned vials are not resold: research compounds that have left our storage can't be verified again, so they are destroyed. That is why opened or unsealed vials can't be returned for change of mind.

If your order hasn't shipped yet, email us straight away and we'll cancel it and refund you in full, including shipping.

Damaged or incorrect items

If a product arrives damaged, or you receive the wrong product or strength, tell us within 7days of delivery. We'll send a replacement or refund you in full, including shipping, whichever you prefer. If we need the item back, we provide the return label at our cost.

How to return an item

  1. Email support@vantalab.com.au with your order number and the items you want to return.
  2. For damaged or incorrect items, include clear photos of the product and packaging.
  3. We reply with the return address (or a prepaid label for damaged or incorrect items).
  4. Post the items back with tracking, and send us the tracking number.

How refunds are paid

Refunds are paid within 5 to 10 business daysof approval, or of the returned item arriving. Card payments are refunded to the card you paid with. Bank transfer and Bitcoin payments are refunded in Australian dollars by bank transfer; we'll ask you for the account to pay when we confirm the refund.

Lost or undelivered orders

If tracking shows your order hasn't arrived within the expected timeframe, contact us. We'll investigate with the courier and, if the parcel is confirmed lost, reship your order at no additional cost.

Your rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. This policy is in addition to those rights and does not limit them.